Return & Refund Policy

We have a 30-day return policy, which means you have 30 days from the date you received your item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unused, with all original tags attached and in its original packaging. You must also provide your receipt or proof of purchase.

To request a return, please contact us at kontakt@ljusringar.se. Please note that returns must be sent to:

Ljusringar Sweden AB
Litsvägen 22
831 41 Östersund
Sweden

If your return is approved, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned to us without a return request being submitted in advance will not be accepted.

If you have any questions about returns, please contact us at kontakt@ljusringar.se.

Damaged or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged or if you have received the wrong item. We will assess the issue and work with you to resolve it.

Exceptions / Non-Returnable Items

Certain types of products cannot be returned, including perishable goods (such as food, flowers or plants), customised products (such as made-to-order or personalised items) and personal care products (such as beauty products).

We also do not accept returns of hazardous materials, flammable liquids or gases.

Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges

The quickest way to ensure that you receive the item you want is to return the item you currently have. Once your return has been approved, you can place a separate order for the new item.

14-Day Right of Withdrawal in the EU

If you are a consumer in the European Union, you have the legal right to cancel or withdraw from your purchase within 14 days of receiving your order, without having to provide a reason.

This statutory right of withdrawal applies regardless of our 30-day return policy.

To exercise your right of withdrawal, please contact us within 14 days of receiving your order. The item should be returned within the applicable period and must be handled with reasonable care.

You may examine the item to determine its nature, characteristics and functionality. Please note that you may be liable for any reduction in the value of the item resulting from handling beyond what is necessary to establish its nature, characteristics and functionality.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If your refund is approved, the refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process the refund and for it to appear in your account.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at kontakt@ljusringar.se.